meet the team


Rebecca Brown

Rebecca Brown

Owner, Laser Specialist

Rebecca’s background as a pediatric nurse led her to open a business that helps people – inclusive of all people. The name Inclusion embodies her desire to help people of all types, and provide an affordable approach to feeling the best they can about themselves. She does not believe only the elite should benefit from looking and feeling good, and has used her vision to build an intimate spa experience like no other in our area.

Born and raised in Webster, NY, she has a strong sense of community, and providing services that transform others is what drives her. She uses all the treatments and products that she recommends to our clients, and is particularly impressed with skin tightening and Glenna’s CBD Best Oil Facial Cream and the amazing difference it has made on her appearance. Rebecca strongly believes that the ability to feel confident impacts all areas of life, both in business and personal life.

When she is not running the spa, she likes to spend time with her 2 children, ages 12 and 14, and show them that women can do anything, including running a successful business that puts clients first!

Rebecca is so very passionate about her Spa and is committed to make it a positive experience for all!


Sara Zimmer, MD

Sara Zimmer, MD

Meet Dr. Sara Zimmer who’s a graduate of the nation’s military medical school and did her internship in Internal Medicine and then served as a military doctor for the US Marine Corps for 3 years. Dr. Zimmer  completed a 4 year residency in pathology and served 4 years at a US Naval hospital as a staff pathologist.   After leaving the Navy, she worked at a community hospital in North Carolina as a Staff Pathologist.

While serving in the military she met her husband of 21 years. Dr. Gregory Zimmer is an emergency doctor at URMC.  Their household is complete with 3 children ages 7-16, a rescue hound dog and 2 rescue cats. Practicing yoga, long trail walks/hikes, kayaking, paddle boarding, and reading books are her passions when she is not chauffeuring 3 children to their various activities. A job she wouldn’t trade for the world!

Dr. Zimmer will be providing BOTOX/Xeomin at affordable prices to 1nc1ude all who are interested in treating fine lines and wrinkles.  She is excited to redirect her career to aesthetic medicine.  Her favorite quote is “Start each day with a grateful heart”.  We are truly grateful for her!

Heather Hill Natalie

Heather Hill Natalie

Licensed Esthetician, Laser Provider

Heather is a graduate of Continental School of Beauty and is a licensed esthetician, nail technician. She decided to follow her passion in the beauty enhancement industry after having a successful career in visual merchandising. Specializing in chemical peels and facials, clients love how professional and knowledgeable she is.  We do too!

When she is not busy working, she enjoys spending time with her two boys and husband and being active in church.

Favorite Procedure- A good old chem-peel

Favorite Product- Glenna’s Best CBD Oil Eye Cream

Favorite Food- Prefer salty over sweet

Favorite Verse- I can do all things through Christ who strengthens me. Philippians 4:13



Samaher Alba

Samaher Alba

Permanent Makeup/Microblading, Lash/Laser Provider

Samantha has over 15 years’ experience in Cosmetology.  She is a Permanent Makeup/Microblading Artist with training by World Microblading and Advanced Training Certified with PMU by Anna.  She is also certified in lasers & eyelash extensions.

Her expertise is in Microblading, Lash Extensions and VelaShape lll (body contouring).  Clients love her kind compassionate heart and amazing spirit.    We think she is pretty special too!

Helping people brings her joy and taking care of her three girls’ ages, thirteen, ten and seven, her dog, Gucci and bird, Sunny.   Sam loves to cook and entertain.

Favorite Procedure- Microblading

Favorite Product- Glenna’s CBD Best Oil, Best Triple Healing Salve

Favorite food- Lebanese food

Favorite Pet- Dog

Favorite saying- “ To be, or not to be”

Emily Pangburn

Emily Pangburn

Spa Coordinator

Emily joined our team in September 2019. She is a professional makeup artist and is available for weddings, photo shoots and any special occasion.   You can expect her to greet you with a warm smile and assists with keeping our spa running smoothly.   Reading is Emily’s pastime and taking her three children to the library is what she enjoys to do in her free time.

Emily is one of the strongest, bravest woman we know and we are so very happy to have her as a part of our team!

Favorite Procedure -Microblading. Not having to fill in my eyebrows saves so much needed time and they look great.

Favorite Product- Glenna’s CBD Best Oil Tincture, it helps me stay calm and focused.

Favorite Pet- Dog

Favorite Quote -“Always remember to fall asleep with a dream and wake up with a purpose.”

Brenna Osborn, LMT

Brenna grew up in Caledonia, NY & graduated from Finger Lakes Community College in 2011 with an associate’s degree in Applied Science and a NYS License in Massage Therapy.  Her massage is an integrated approach with the use of multiple modalities in one massage. She believes in a very holistic approach to health and wellness, and strongly encourage self-care in the form of complementary therapies, proper nutrition, and an active lifestyle. As well as being an LMT, she also works one on one with people as a coach through an amazing health and wellness company.

Brenna as a family of four, two puppies named Bob and Marley, and loves music and traveling!

Clients love her holistic approach and insist she is the best masseuse, hands down!

Favorite Procedure to perform: Trigger point therapy. It’s a natural way to manage pain and discomfort within the muscles, while releasing built up toxins.

Favorite Procedure- Vela Shape (body contouring) It’s so warm and relaxing, and the visible difference afterwards is amazing!

Favorite Product- Glenn’s CBD Hemp Healing Ointment, specifically using it during my massages to aide in pain relief and relaxation.

Favorite Pet- Dog

Favorite Food- Sushi

Favorite Quote- “Don’t worry about a thing, ‘Cause every little thing gonna be alright”